Shipping policy
Last updated: October 21, 2026
CÁVERO Chocolates (CÁVERO) is based in Islamabad and delivers all over Pakistan. Every order is freshly made after you place it, then packed and handed to our courier, TCS.
Delivery charges
| Delivery area | Order total under Rs 1,499 | Order total Rs 1,499 or more |
|---|---|---|
| Rawalpindi and Islamabad | Rs 250 | Free |
| All other cities in Pakistan | You pay the full courier fee | We cover Rs 250 of the courier fee; you pay the rest |
The courier fee for other cities depends on the destination and parcel weight. It's shown at checkout, or we confirm it with you before dispatch.
Preparation and delivery times
- We prepare your chocolates fresh after you order. Most orders are ready to dispatch within 1-2 working days.
- After dispatch, TCS usually delivers the next working day or the day after (about 1-2 working days). Remote areas may take longer.
- These are estimates, not guarantees. Courier delays, public holidays, weather, high-demand periods (such as Eid) or other events outside our control can push delivery back.
- We share your TCS tracking number by WhatsApp or email once your order is dispatched.
Payment options
We accept bank transfer and Cash on Delivery (COD). For COD orders: - We may call or message you to confirm the order before preparing it. - Please have the exact amount ready for the courier. - If a COD parcel is refused or not accepted without a valid reason, we may not offer COD on your future orders.
Summer and heat
Chocolate is sensitive to heat. We pack orders in insulated aluminium-foil packaging to help protect them in transit. We don't add ice packs, and we can't control temperatures during transport. Please make sure someone can receive the parcel, and put the chocolates in the refrigerator as soon as they arrive.
Address and failed deliveries
- Please give a complete address and a phone number that's reachable on the delivery day. We aren't responsible for delays or loss caused by an incorrect or incomplete address, or by an unreachable phone number.
- If TCS can't deliver (for example, nobody is available or the phone isn't answered), the parcel may be returned to us. Re-delivery may be charged at the courier's rate.
- Because our products are perishable, we can't refund chocolates from a parcel that was refused or returned due to a failed delivery. For prepaid (bank transfer) orders, we'll discuss re-delivery with you.
Damaged, wrong or missing items
See our Refund Policy. Problems must be reported within 24 hours of delivery, with photos and video.
Contact
WhatsApp/call +92 334 8983327 · caverochocolates@gmail.com · 10 Street Number 7, Islamabad 45720, Pakistan